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TEDx Talks

TEDx Talks

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The powerful first step of conflict resolution | Zab Vilayil | TEDxRRU

Video Overview & Insights

Can conflict be good? In this vital message for anyone seeking to transform their experience of conflict, Zab Vilayil demonstrates how a simple fundamental shift can help take our frictions with conflict from a place of nameless fear to possibility. Through vivid storytelling, this compelling narrative is anchored in a deep passion for building connections and informed by experience in conflict zones. Zab is an experienced Educator and Conflict Early Warning specialist. He is passionate about building bridges between communities, drawing insights from his upbringing in the Middle East and the Indian subcontinent. His formal education is further enriched by Harvard's Program on Negotiation. His innovative use of mapping technology in conflict zones spanned East to West Africa. His contributions have been instrumental in supporting organizations such as the U.S. Department of State, ECOWAS, and the United Nations, particularly in the realms of risk assessment and conflict transformation. He currently brings this experience to serve as Administrator of Community and Culture in a K-12 school in Lower Mainland, BC. Zab’s impactful initiatives have led to speaking engagements at venues such as the United Nations in New York and Google in Mountain View, California. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

In any relationship, the best way to handle conflict is to combine validation with future-focused solutions when the other person seems stressed. Start by acknowledging their feelings: ā€œI hear youā€ or ā€œI understand,ā€ which lowers defensiveness, then guide the discussion toward solutions: ā€œLet’s prevent this next time.ā€ If the other person isn’t stressed or it’s you who is, lean on future-focused problem solving, focusing on action to avoid unnecessary escalation. The key is reading the situation: validate feelings when stress is present & pair it with practical next steps to resolve conflict.

— @DanHannaford

More User Perspectives

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What if there's no time to step back though? What if you have to answer or make a decision in real time?

@nadyazt
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I'm interested to see how this goes in my workplace. I have one colleague in particular who just holds on to every little thing... it's like she gets energy or something from her grudges it's actually kind of awfuI

@sonthibutsalee
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I like the message of sitting with the conflict and the feelings attached to it rather than running away. Some things you can't really outrun anyway

@braulio.zamora
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This talk made me realize how often I react impulsively in conflicts. Definitely something I need to work on

@martinrgarix
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It's a noble message and it might help in terms of de-escalating but I'm really doubtful about just pausing and reflecting... at least it feels way too simple for the kind of conflicts I've been

@imadampierce
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Some situations require more than just a pause - they require deep, systemic change.

@jodikennedy8886
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The way he spoke of his Kuwaiti childhood really got to me... I think it shows how deeply past experiences, especially early ones - shape reactions to conflict

@IAmZictate
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I've always struggled with impulsive reactions in conflicts. This might be the tool I need to start handling disagreements more thoughtfully, thank you.

@cool-cat-guy
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Finding 'rightness in wrongness and wrongness in rightness' is a challenge to see beyond blaq-and-wyt thinking, and that's exactly what's needed when it comes to resolving conflicts!

@StarPointExodus
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My take away is that technology can help us pause and think before reacting, especially in heated situations.

@GunDeeMug
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Maybe I'm a bit slow, but I think some more practical advice on how to actually 'step up to the balcony' would be helpful for me

@CyberFlossLord
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Sometimes action is what's needed, not more contemplation.

@65stang
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At the risk of sounding 'woke'... We need more people willing to take a step back, reflect and try to understand the perspectives of others.

@honeyissweetforme
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Not sure I fully understand how conflicts don't need to be resolved, but can be transformed?

@ninamenes
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I think some may use his advice as an excuse to avoid dealing with conflicts head-on.

@williammathews1648
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The story about the tribes in East Africa really moved me. It shows that even the most entrenched conflicts can be transformed with the right approach. There's something really hopeful and inspiring within that

@FortunateFollows
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Can definitely relate to his panic during the fireworks... past trauma has such a huge affect on the psyche and it's always surprising the different ways it can resurface.

@bilbobaggins3rd
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The idea of finding possibilities in conflict is pretty cool... I've always seen conflict as a sign that things are ending, but maybe there’s more to it.

@EvilHalt
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The digital balcony thing with emails is spot on. I’ve definitely sent messages I wish I hadn’t. I’m going to start using the ā€œschedule sendā€ button more often, that's really good advice

@sherylrinkler
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What if you're dealing with someone who actively provokes you?

@shanteydevers
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I can see how stepping back to the balcony sounds good in theory but I don't think it's practical in high-stress situations. Sometimes you have to take immediate action and just don't have the luxury of taking a pause.

@michealrighini
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Taking a step back to reflect is probably the best advice for any emotionally heated situation. It's surprising how many people just don't do that though.

@12100myts
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Perspective and time do wonders for dealing with high emotions. Really great stuff

@emilmalthe9861
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I think this stems from how reactive people are. We're just not taught to think critically and take our time anymore

@lucy-diamonds
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This feels really idealistic... I appreciate the positivity within it but not all conflicts can be solved by taking a pause and reflecting. Sometimes action is what's needed.

@theoallan7474
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I like the idea of transforming a conflict when it can't be resolved. That's a really helpful way of thinking

@mylescolton
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The potato mashing story had me laughing. It reminds me of when I studied abroad and kept messing up the simplest things. Cultural differences can be so wild.

@teddybearlemaire
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I love the fact that he didn’t pretend stepping up to the balcony is easy. It's refreshing when speakers acknowledge that things aren't always simple.

@alexBBmichaels
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I’ve never made a connection between dignity and conflict before but it does add a whole new layer to things

@derekgraves8758
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His background in conflict zones gives him so much credibility. It's not just theory—he's been right in the thick of it.

@INitrochat
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The idea of transforming conflict instead of just resolving it is new to me. I’m not sure how to do it, but it sounds better than always having to compromise.

@maureenwatters321
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The idea of conflict as a muscle you need to exercise is intriguing... I've always just avoided conflict and yeah my capacity for dealing with it is pretty low

@harryduganesq
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I wish I'd heard of the balcony thing years ago, took me a long time to learn how to take a step back and not assume the worst of other peoples actions

@SinfulTrust
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I kept thinking about my family dynamics during the talk. We've got some old conflicts that could really benefit from this balcony approach.

@josievannorman
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The thought of conflict being potentially good is new to me. I’ve always seen it as something to avoid, but maybe there’s a different way to view it.

@TenderWolfAdvertising
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I do wish he'd shared more specific examples of how to use the "balcony" approach in everyday situations. Even so, it's a helpful concept for stepping back from arguments.

@samuelygeissler
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I never realized how much our past experiences influence how we handle conflict. It's got me thinking about my own reactions more.

@gabehileski
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The idea of finding "rightness in your wrongness" is tough to grasp, but I can see how it could be useful. I'm going to try to keep that in mind.

@jim-chew
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Sometimes I find myself stuck in an "us vs them" mindset. Hearing him talk about breaking that down was tough but also really inspiring.

@raulascaso
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Gonna try that balcony thing next time my roommate leaves dishes in the sink for a week šŸ˜‚

@gemi10togood
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I never really thought about how war stories might keep conflicts alive. That part made me rethink the movies and books I usually enjoy.

@turkvestule1668
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The balcony idea is pretty interesting. I have a hard time stepping back when I’m mad, but I can see how it might help. Hoping I can remember to do this in the moment.

@maverickvassallo
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I like how he connected his childhood experiences to what he does now. It’s really cool to see someone turn tough memories into something positive.

@aaronereid
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I kept thinking about work conflicts during this talk. I’m wondering if my team could use some of these ideas to handle our project disagreements better

@gabekilljoy
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I've always seen conflict as something to avoid, but his perspective on it leading to transformation is surprising!

@hooponopono8528
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The balcony is a great term for that place where we find perspective.

@TheRealLoveChannel
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I never thought about conflict this way before. His story about the fireworks felt really relatable to me. Makes me wonder about my own ingrained reactions to things.

@my-own-boss
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Ahh man I knew right from the beginning when he was saying he was scared of those fireworks that it would be because of some kind of war related trauma, that stuff is so sad but it was great to hear about his journey through all of that šŸ’™šŸ’™

@blaisedominique